Refund policy

We truly hope you fall in love with every piece you order from ROOTIN OFFICIAL. But if something doesn’t feel quite right — whether it’s the fit, style, or an unexpected issue — we’re here to help with a warm heart and a fair policy.

We’ve built our return and exchange process to be simple and supportive, just like a good friend would be.

🌸 Our Promise

Your comfort matters to us. Every ROOTIN OFFICIAL piece is made with care, and we want you to feel just as cared for if something isn’t perfect.

Returns — Made Easy & Fair

  • You can raise a return request within 7 days of receiving your order.

  • Items must be unused, unwashed, and in their original condition with tags and packaging.

  • Returns are processed as store credit (valid for 1 year) so you can shop again when you're ready.

  • We do not offer cash refunds, except in rare cases where the item received is damaged or incorrect.

  • Return shipping is arranged by us — a ₹150 return fee will be deducted from your store credit.

  • If we’re unable to schedule a pickup at your location, you can self-ship the item. Just send us the tracking details.

  • Once we receive the product and it passes our quality check, we’ll issue your store credit within 2–3 working days.

Raise a return request at:
📱 WhatsApp us: +91 9877714064

Exchanges — Because Sometimes You Just Need a Different Fit

We understand how important the right fit and style are. If you’d like to exchange your order:

  • Exchange requests can be made within 7 days of receiving your product.

  • You can exchange for a different size or design (subject to availability).

  • We offer free pickup and shipping for your first exchange.

  • If the new product is higher in value, the difference will need to be prepaid (COD not available).

  • If it’s lower in value, we’ll send the remaining amount as store credit.

  • As always, the product should be in original condition with tags and packaging.

  • Please note: products bought during sale or promotional offers are not eligible for exchange.

Start your exchange here:
📱 WhatsApp us: +91 9877714064

Refunds — When Something’s Not Right

We’re very sorry if you received a damaged, incorrect, or incomplete order. We’ll make it right, promise.

  • Please email us within 48 hours of delivery with an image/video of the issue + unboxing video.

  • If your return is approved due to a wrong or damaged item, we’ll issue a full refund to your original payment method.

  • Refunds usually take 7–10 working days once approved.

  • For all other returns, we offer store credit only.

📱 WhatsApp us: +91 9877714064
🕐 Mon–Sat, 10 AM to 6 PM

Cancellations — We Get It, You Changed Your Mind

  • Need to cancel your order? No worries — just contact us before it ships.

  • If your order hasn’t been dispatched, we’ll refund your full amount to the original payment method.

  • If it’s already shipped, we’ll refund once we receive the product back.

  • Shipping and COD charges are non-refundable after dispatch.

A Few Things to Keep in Mind

  • Items bought during sale events, Buy 2 Get 1, or freebie offers are not eligible for return or exchange.

  • Each order is eligible for one return or exchange only.

  • Products bought from marketplaces like Myntra or Ajio cannot be returned/exchanged with us directly.

  • Small colour differences, fabric textures, and print irregularities are signs of handcrafted beauty, not damage.

Quick Summary

💬 Action ⏳ Time Limit 💰 Charges 🔄 Outcome
Return Within 7 days ₹150 (deducted) Store Credit
Exchange Within 7 days Free Pickup Size/Design Replacement
Refund Only for damaged/wrong items Free Money Refund
Cancel Order Before Shipping Free Full Refund

🌼 We’re Just a Message Away

Need help with anything at all? Reach out to our team — we’re real people who care.
📱 WhatsApp us: +91 9877714064
📍 Working hours: Monday to Saturday, 10 AM – 6 PM